Customer Service Representative

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Website UPS Industrial Services

Customer Service Representative

Universal Plant Services (UPS) is a top-tier specialty service company headquartered in Deer Park, TX, with 16 full-service facilities across the United States. With over 30 years of experience serving the energy industry, we are committed to exceeding client expectations by delivering world-class equipment service capabilities. We offer comprehensive project management, construction, installation, maintenance, and repair services for daily maintenance requirements, turnarounds, and capital projects. Our culture is deeply rooted in our dedication to excellence, and we take pride in being a trusted partner for our clients. Our goal is to continue delivering the highest levels of professionalism and quality, all while remaining at the forefront of the specialty service industry.

UPS Industrial is in search of a Customer Service Representative to work at our main office in Deer Park, Tx.

Responsibilities
• Answer incoming phone calls; quickly and efficiently takes initiative to handle routine
requests appropriately and trace calls to completion.
• Provide superior customer service to employees, applicants, and vendors.
• Assist computer lab with setting up employees for craft tests and online applications
• Reschedule safety council classes and fit tests for employees
• Complete badging documents required by the client
• Complete per diem documents required by the client
• Gather and present training certifications for audits/investigations
• Gather and present per diem documentation for audits

Requirements
• Must be able to pass drug and alcohol screen.
• Must be able to pass background check.
• Must have excellent communication skills.
• Must be proficient with Microsoft Word, Excel, and Outlook
• Must be able to accept instructions/delegation and perform in a fast paced, high pressure
setting.
• Must be able to give instructions/delegation and follow-up to ensure work is performed as
requested.

Essential Functions
• Must be able to establish and maintain good working relationships with other employees.
• Must be willing to perform other duties as may be required by Operations Supervision,
Field Supervision or Resources Supervision.

Tagged as: CSR, Customer Service


You can apply to this job and others using your online resume.

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