Training Coordinator

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Job Summary:

​The Training Coordinator is a vital member of the Training Department and aides in communicating with management to identify areas that need training and suggest the best training for the company. As a minimum this position will:  assist in evaluating and documenting training activities, ensure employees receive required training, assist with maintaining the operational performance of the Learning Management System on a daily basis.

Job Duties:

  • Assist in executing tasks / deliverables associated with LMS administration and related projects, including but not limited to the systematic creation and maintenance of Courses, classrooms: in house, virtual and online as well as:
    • Curriculum / Training Plans
    • Catalogs
    • Maintenance of documentation, templates, and best processes.
  • Create printed and instructional materials to be used in training
  • Assist in assessing training needs for new and existing employees
  • Assist in planning, creating, and implementing each year’s training courses and materials for each department
  • Seek and gather information from management, employees, and other departments regarding the effectiveness of completed training courses and constantly seek to improve
  • Recommend training materials and methods, order and maintain in-house training equipment and facilities
  • Assist in coordinating Field Training courses and seminars with field and training department personnel.

Requirements:

  • Assist in providing end-user training and support of the organization’s learning systems, including answering questions, providing advice and basic troubleshooting to resolve problems; investigate and seek solutions to complex issues
  • Provide first-level technical troubleshooting and assistance to learning system users in navigating and completing training, escalating system issues to the internal technology team and vendor(s) as applicable
  • Coordinate with LMS client support team and LMS Manager making sure that the LMS works properly and finding solutions to bugs and unexpected errors.
  • Provide configuration and training plan execution within the LMS technology
  • Assist in creating and maintaining group and individual security profiles within the LMS system
  • Assist in implementing and testing platform configuration changes to enhance user experience
  • Provide training and develop job aids for other team members in using the system and maintaining content
  • Participate in special projects and perform other duties, as assigned
  • Inform employees on scheduled training and track their progress.
  • Track inner department deadlines: training course deliverables
  • Create, deliver, and communicate training reports and analytics
  • Maintain in-house training facilities and equipment
  • Maintain employee training records
  • Handle logistics for training activities including venues and equipment

Education:

  • This position requires a high school diploma, GED, or equivalent.
  • 1-3 years’ experience with Learning Management Systems and database knowledge
  • Comprehensive working knowledge of Microsoft suite, including Outlook, Word, Excel, PowerPoint and SharePoint
  • Familiar with Adobe suite of software primarily in Captivate, Photoshop and Illustrator
  • Demonstrated customer service skills
  • Learning tracking, metrics, reporting and process support and best practices required to meet the company’s training needs.

 

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